At InstaServ, we have spent over a decade managing paid and organic campaigns for agencies and brands across the US. And that work only happens with your trust. Your privacy matters to us. 

This Privacy Policy explains how InstaServ (“we,” “us,” or “our”) handles the personal information we collect through our website and services. 

Information We Collect:

We collect the information in the following ways:

• Information submitted by you directly through means such as query forms and quote requests. Includes basic information like your name, email address, phone number, company name, job title, business website URL, and billing and payment details. It may also cover any other information shared on messages, calls, or campaign briefs.
• Information collected automatically when you visit the website. Your IP address, approximate geographic location, browser type, device type, operating systems, pages viewed, time spent on site, and cookie and pixel data are collected by default. 
• Information through third parties, such as data passed to us by advertising platforms, analytics providers, or partners you’ve connected for our services. Examples are Google Ads and Meta account access shared for campaign management. 

How We Use Your Information

We only collect your information that is required for specified purposes, such as

• Respond to queries, quote requests, and support needs
• Process payments and manage billing 
• Deliver service updates, performance reports, and marketing communications
• Analyze website traffic to improve site functionality and user experience
• Measure and report ad campaign results across platforms like Google Ads, Microsoft Advertising, and Meta Ads
• Detect, prevent, and address fraud, security issues, or technical issues
• Comply with legal obligations 

We do not use your information for any illegal purposes or sell it to third parties for money. 

Cookies and Tracking Technologies 

Our website uses cookies, pixels, and similar tracking tools. This is to remember your preferences, analyze site traffic, enable conversion tracking, and improve website functionality. 

You can control cookies and alter your preferences through browser settings. Disabling cookies may affect some of the site features. Where required by law, we will put up a cookie consent banner, giving you the power to accept or decline non-essential cookies. 

Your Privacy Rights 

Depending on your state of residence, you may have rights under laws such as the California Consumer Privacy Act (CCPA/CPRA) and similar laws in states including Virginia, Colorado, Connecticut, and others. These rights may include the right to

• Know what personal information we collect, use, and disclose
• Request access to or a copy of your personal information
• Ask for correction of inaccurate personal information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of the “Sharing” of personal information for targeted advertising. 
• Not be discriminated against for exercising your privacy rights 

Data Retention

We retain personal data only for a specific period required to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Campaign and client data is generally retained for a fixed duration of the client relationship. Thereafter, unless a longer period is required by law. 

Data Security

We use adequate administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. But it is important to note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

Children’s Privacy

Our website and services are not directed to individuals who are currently under the age of 18. We do not knowingly collect information from users. In case we are informed that we have collected such information, we will take the required steps to delete it. 

Third-Party Links 

You may find links to third-party websites or services on our website. We clarify that we are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing personal information. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this page periodically. 

Contact Us 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, feel free to contact us at hr@theinstaserv.com.